Shipping and Returns

Deliveries (There will be delays in delivery between Saturday 21st Dec till 2nd Jan 2014).

We operate a delivery service to all UK mainland destinations, which is calculated according to weight and location, and we aim to ship at cost. For non UK mainland destinations, please phone us for a shipping quote. Unfortunately, we cannot automate the sale of goods to non UK mainland areas since shipping costs vary so significantly. UK mainland is determined by our courier as, all mainland areas south of a line between Glasgow and Edinburgh. Product availability is indicated on our products, and we will endeavour to notify customers of any delays beyond this. Multiple item orders will be held untill all items are ready for dispatch (please phone if alternative arrangement is required). We will individually select the most appropriate courier service for each order, and this varies depending on the product(s). Unless by prior arrangement, we will choose a standard/economy delivery service. Should an express or overnight delivery be required, then please contact us by phone to arrange.

Assistance and a receipt signature is required for drivers in offloading, the driver cannot assist in any further work. For large tile orders, please note that pallet trucks will not work on gravel driveways.

While endeavouring to ensure satisfactory delivery of our customer orders, we cannot accept liability for any damage caused to property with regard to specific requests for goods to be unloaded.

We cannot accept responsibility for lost working time in the event of a delivery being incorrect or postponed.

Returns

All 'non tile or stone' products are returnable within 14 days for a full refund (this is a no-quibble money back guarantee). The goods must be returned in their original packing and in saleable condition, and the customer must pay for return postage.
Due to the nature of tile & stone batches, all tiles and natural stone are non-returnable (unless faulty, see below). Whenever possible however, we will accept tile & stone returns at our discretion.

We would advise that an accurate calculation be made before ordering tiles or stone, allowing at least 10% extra for cuts and wastage. Tiles are produced in batches; variation between batches can be obvious.

Please note that all installed goods, are non-returnable, and customers should therefore fully inspect their goods before use.
If any items sent to you are faulty, on receipt of those items or if you receive items delivered by us to you in error, you should notify us of this within 48 hours of receipt. Let us know of the details of your order, contact telephone number and e-mail address. We will then contact you with collection details. We will refund postage of returned faulty items and either refund the goods or replace them on receipt of returned goods. We would recommend that any goods returned to us be sent via recorded mail.

Returns must be notified to Leafcutter Design Ltd in writing (by e-mail or post). No returns will be accepted without written notification.
No credit will be given for any material returned damaged (unless originally faulty).

Complaints

While we try to hard to maintain a high level of customer service, there is always room for human error. We aim to keep this to a minimum, and are keen to hear from you. We will acknowledge your complaint within 4 working days.